Mountain Stream White Nephrite Bracelet with Black Accents

Shipping

Total delivery time = Processing time + Shipping time

Processing time

Orders are processed within 2-5 business days. Once shipped, you'll receive a tracking number by email.

Delivery time

Standard: 10-20 business days after processing.

Shipping rates

• Orders over $50: Free standard shipping
• Orders under $50: $8 standard shipping

For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

P.O. boxes

We recommend a physical address. High-value shipments require a signature on delivery, which isn't available for P.O. boxes.

Returns

We want you to feel certain about your piece — not just when you see it online, but when you hold it in your hands.

Return Window

30 days from the date your order is delivered.

Eligibility

To qualify for a return, your item must be:

• In all original packaging (box, pouch, material card)
• Accompanied by your order confirmation or packing slip

How to Return

1. Email support@jadetao.co with your order number and the item you'd like to return.
2. We'll send you a prepaid return label within 2-5 business day.
3. Pack the item securely in its original packaging. Use the outer shipping box — not just the jewelry box.
4. Drop it off at the carrier location on your label.

Return Shipping

A $8 return shipping fee will be deducted from your refund.

If your item arrived damaged or we made an error, return shipping is on us — both ways.

Refunds

• Refunds are processed within 7-15 business days after we receive and inspect your return.
• Refunds go back to your original payment method.
• Original shipping charges are non-refundable (except in cases of defective items or our error).

Exchanges

We don't offer direct exchanges. To switch to a different piece:

1. Return your original item following the steps above.
2. Place a new order for the piece you want.

This is faster for you — no waiting for the exchange to be processed.

Non-Returnable Items

The following are final sale:

• Engraved or custom pieces
• Earrings (for hygiene reasons)
• Gift cards
• Items marked "Final Sale" at purchase

Damaged or Incorrect Items

Email support@jadetao.co within 48 hours of delivery with photos of the issue. We'll replace it at no cost to you, including shipping both ways. This is not a return — it's us making it right.

Gifts

Gift returns are eligible for store credit only. Email us with the order number found on the packing slip. The original purchaser will not be notified.