Jade Tao Jewelry
Sanctuary-Black Jade Hollow Rectangular Link Bracelet
Product information
Category: Bracelet
Craft: Polishing, Plating, Gem Setting
Material: S925 Silver Plated with 18K White Gold, White Sapphire, Black Obsidian
Size: 6"-7", 150mm-175mm
Packaging: Individually packed
The package includes: Jewelry*1, Jewelry Cleaning Cloth*1, Card*1, Bag*1
Shipping
Total delivery time = Processing time + Shipping time
Processing time
Orders are processed within 2-5 business days. Once shipped, you'll receive a tracking number by email.
Delivery time
Standard: 10-20 business days after processing.
Shipping rates
- Orders over $50: Free standard shipping
- Orders under $50: $8 standard shipping
For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
P.O. boxes
We recommend a physical address. High-value shipments require a signature on delivery, which isn't available for P.O. boxes.
Returns
We want you to feel certain about your piece — not just when you see it online, but when you hold it in your hands.
Return Window
30 days from the date your order is delivered.
Eligibility
To qualify for a return, your item must be:
- In all original packaging (box, pouch, material card)
- Accompanied by your order confirmation or packing slip
How to Return
- Email support@jadetao.co with your order number and the item you'd like to return.
- We'll send you a prepaid return label within 2-5 business day.
- Pack the item securely in its original packaging. Use the outer shipping box — not just the jewelry box.
- Drop it off at the carrier location on your label.
Return Shipping
A $8 return shipping fee will be deducted from your refund.
If your item arrived damaged or we made an error, return shipping is on us — both ways.
Refunds
- Refunds are processed within 7-15 business days after we receive and inspect your return.
- Refunds go back to your original payment method.
- Original shipping charges are non-refundable (except in cases of defective items or our error).
Exchanges
We don't offer direct exchanges. To switch to a different piece:
- Return your original item following the steps above.
- Place a new order for the piece you want.
This is faster for you — no waiting for the exchange to be processed.
Non-Returnable Items
The following are final sale:
- Engraved or custom pieces
- Earrings (for hygiene reasons)
- Gift cards
- Items marked "Final Sale" at purchase
Damaged or Incorrect Items
Email support@jadetao.co within 48 hours of delivery with photos of the issue. We'll replace it at no cost to you, including shipping both ways. This is not a return — it's us making it right.
Gifts
Gift returns are eligible for store credit only. Email us with the order number found on the packing slip. The original purchaser will not be notified.
2-Year Warranty
- Chain or clasp breakage (not caused by external force)
- Earring back failure
- Stone setting loosening (not caused by impact)
- Metal oxidation or discoloration (not caused by chemical exposure)
- Manufacturing flaws in materials or finishing
- Normal wear and tear (surface scratches, patina development)
- Lost or stolen items
- Damage from improper care (exposure to chemicals, salt water, pools, hot tubs)
- Damage caused by impact, dropping, or excessive force
- Alterations or repairs performed by a third party
- Items purchased from unauthorized resellers
How to Submit a Warranty Claim
- Email hello@jadetao.co with:
- Your order number
- Clear photos of the issue
- A brief description of what happened
- We'll review your claim within 5 business days.
- If approved, we'll send you a prepaid return label. Ship the piece back to us.
- We'll repair it and send it back — we cover shipping both ways.
Repair Options
- Repair the piece
- Replace it with the same item (if in stock)
- Issue store credit for the original purchase price (if discontinued)
After the 2-Year Warranty
Care
Black Obsidian
Obsidian is volcanic lava frozen in an instant by water. Its mirror surface doesn't decorate or hide. It simply reflects what is there. It teaches us one thing: true strength is the courage to see yourself clearly. Balance, from the earth.
Our Craft
At Jade Tao, every piece is completed by a single craftsman from start to finish. Stone selection, silver casting, forging, setting, polishing — stone and metal, both shaped by the same hands. 925 silver is hand-forged from raw grain to finished form; natural stone is seated through angle-by-angle calibration. No assembly line. Unique materials only yield to one pair of hands.
Packaging Philosophy
Jade Tao's packaging embodies Taoist simplicity and Yin-Yang philosophy through a minimalist black-and-white ink aesthetic. The pristine, void-like canvas and authentic textures deliver a quiet Wabi-Sabi warmth. Included is a heritage booklet on raw jade, guiding you to appreciate the stone's unadorned natural marks. Every unboxing is a serene dialogue with nature and your inner self.