Jade Tao Jewelry
Yin Yang Jade Core Necklace
Product information
Category: Necklace
Craft: Polishing, Plating, Gem Setting
Material: S925 Silver Plated with 18K White Gold, Black Obsidian, White Nephrite Jade, White Sapphire
Size: Chain: 15.75" - 23.6", 400 - 600mm Pendant: 1.30" * 1.30", 33mm * 33mm
Packaging: Individually packed
The package includes: Jewelry*1, Jewelry Cleaning Cloth*1, Card*1, Bag*1
Shipping
Total delivery time = Processing time + Shipping time
Processing time
Orders are processed within 2-5 business days. Once shipped, you'll receive a tracking number by email.
Delivery time
Standard: 10-20 business days after processing.
Shipping rates
- Orders over $50: Free standard shipping
- Orders under $50: $8 standard shipping
For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
P.O. boxes
We recommend a physical address. High-value shipments require a signature on delivery, which isn't available for P.O. boxes.
Returns
We want you to feel certain about your piece — not just when you see it online, but when you hold it in your hands.
Return Window
30 days from the date your order is delivered.
Eligibility
To qualify for a return, your item must be:
- In all original packaging (box, pouch, material card)
- Accompanied by your order confirmation or packing slip
How to Return
- Email support@jadetao.co with your order number and the item you'd like to return.
- We'll send you a prepaid return label within 2-5 business day.
- Pack the item securely in its original packaging. Use the outer shipping box — not just the jewelry box.
- Drop it off at the carrier location on your label.
Return Shipping
A $8 return shipping fee will be deducted from your refund.
If your item arrived damaged or we made an error, return shipping is on us — both ways.
Refunds
- Refunds are processed within 7-15 business days after we receive and inspect your return.
- Refunds go back to your original payment method.
- Original shipping charges are non-refundable (except in cases of defective items or our error).
Exchanges
We don't offer direct exchanges. To switch to a different piece:
- Return your original item following the steps above.
- Place a new order for the piece you want.
This is faster for you — no waiting for the exchange to be processed.
Non-Returnable Items
The following are final sale:
- Engraved or custom pieces
- Earrings (for hygiene reasons)
- Gift cards
- Items marked "Final Sale" at purchase
Damaged or Incorrect Items
Email support@jadetao.co within 48 hours of delivery with photos of the issue. We'll replace it at no cost to you, including shipping both ways. This is not a return — it's us making it right.
Gifts
Gift returns are eligible for store credit only. Email us with the order number found on the packing slip. The original purchaser will not be notified.
2-Year Warranty
- Chain or clasp breakage (not caused by external force)
- Earring back failure
- Stone setting loosening (not caused by impact)
- Metal oxidation or discoloration (not caused by chemical exposure)
- Manufacturing flaws in materials or finishing
- Normal wear and tear (surface scratches, patina development)
- Lost or stolen items
- Damage from improper care (exposure to chemicals, salt water, pools, hot tubs)
- Damage caused by impact, dropping, or excessive force
- Alterations or repairs performed by a third party
- Items purchased from unauthorized resellers
How to Submit a Warranty Claim
- Email hello@jadetao.co with:
- Your order number
- Clear photos of the issue
- A brief description of what happened
- We'll review your claim within 5 business days.
- If approved, we'll send you a prepaid return label. Ship the piece back to us.
- We'll repair it and send it back — we cover shipping both ways.
Repair Options
- Repair the piece
- Replace it with the same item (if in stock)
- Issue store credit for the original purchase price (if discontinued)
After the 2-Year Warranty
Care
Craftsmanship attitude
Every stone hand-selected. Out of fifty rough pieces, eight move forward. Five grits of polish. Silver shaped piece by piece. The only final check that matters: would we gift this to someone we care about?
Packaging Philosophy
Jade Tao's packaging embodies Taoist simplicity and Yin-Yang philosophy through a minimalist black-and-white ink aesthetic. The pristine, void-like canvas and authentic textures deliver a quiet Wabi-Sabi warmth. Included is a heritage booklet on raw jade, guiding you to appreciate the stone's unadorned natural marks. Every unboxing is a serene dialogue with nature and your inner self.