Shipping
Total delivery time = Processing time + Shipping time
Processing time
Orders are processed within 2-5 business days. Once shipped, you'll receive a tracking number by email.
Delivery time
Standard: 10-20 business days after processing.
Shipping rates
- Orders over $50: Free standard shipping
- Orders under $50: $8 standard shipping
For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
P.O. boxes
We recommend a physical address. High-value shipments require a signature on delivery, which isn't available for P.O. boxes.
Returns
We want you to feel certain about your piece — not just when you see it online, but when you hold it in your hands.
Return Window
30 days from the date your order is delivered.
Eligibility
To qualify for a return, your item must be:
- In all original packaging (box, pouch, material card)
- Accompanied by your order confirmation or packing slip
How to Return
- Email support@jadetao.co with your order number and the item you'd like to return.
- We'll send you a prepaid return label within 2-5 business day.
- Pack the item securely in its original packaging. Use the outer shipping box — not just the jewelry box.
- Drop it off at the carrier location on your label.
Return Shipping
A $8 return shipping fee will be deducted from your refund.
If your item arrived damaged or we made an error, return shipping is on us — both ways.
Refunds
- Refunds are processed within 7-15 business days after we receive and inspect your return.
- Refunds go back to your original payment method.
- Original shipping charges are non-refundable (except in cases of defective items or our error).
Exchanges
We don't offer direct exchanges. To switch to a different piece:
- Return your original item following the steps above.
- Place a new order for the piece you want.
This is faster for you — no waiting for the exchange to be processed.
Non-Returnable Items
The following are final sale:
- Engraved or custom pieces
- Earrings (for hygiene reasons)
- Gift cards
- Items marked "Final Sale" at purchase
Damaged or Incorrect Items
Email support@jadetao.co within 48 hours of delivery with photos of the issue. We'll replace it at no cost to you, including shipping both ways. This is not a return — it's us making it right.
Gifts
Gift returns are eligible for store credit only. Email us with the order number found on the packing slip. The original purchaser will not be notified.
