Jade Tao pieces are made to be worn every day. We stand behind the workmanship.
2-Year Warranty
Every Jade Tao piece is covered by a 2-year warranty against manufacturing defects, starting from the date of delivery.
What's Covered:
- Chain or clasp breakage (not caused by external force)
- Earring back failure
- Stone setting loosening (not caused by impact)
- Metal oxidation or discoloration (not caused by chemical exposure)
- Manufacturing flaws in materials or finishing
What's Not Covered:
- Normal wear and tear (surface scratches, patina development)
- Lost or stolen items
- Damage from improper care (exposure to chemicals, salt water, pools, hot tubs)
- Damage caused by impact, dropping, or excessive force
- Alterations or repairs performed by a third party
- Items purchased from unauthorized resellers
How to Submit a Warranty Claim
- Email hello@jadetao.co with:
- Your order number
- Clear photos of the issue
- A brief description of what happened
- We'll review your claim within 5 business days.
- If approved, we'll send you a prepaid return label. Ship the piece back to us.
- We'll repair it and send it back — we cover shipping both ways.
Repair Options
If your claim is approved, we will, at our discretion:
- Repair the piece
- Replace it with the same item (if in stock)
- Issue store credit for the original purchase price (if discontinued)
After the 2-Year Warranty
We offer paid repairs for any Jade Tao piece, even after the warranty expires. Email us with photos and we'll give you a repair quote. The piece is yours — we'll help you keep it that way.
Care
Most warranty issues are preventable. See our Care Guide for daily wear tips. A little care goes a long way.
